AirportHoppers.com - Terms and Conditions

AirportHoppers is a trading name of Holiday Enterprises SARL and for the purpose of these terms and conditions will be referred to as "the company"

The person/s making a reservation with the company and all other members of a group will be referred to as "the customer"

(i) The terms and conditions set out in this section together with your booking confirmation documents comprise the agreement between the Company and the Customer.

(ii) A contract only exists once a booking form has been completed and confirmation of due payments has been issued.

(iii) It is important that you check all the details shown on the booking confirmation document to ensure that they are correct as this forms the basis of the contract. Any discrepancies should be brought to our attention within 7 days of issue, otherwise the details on the booking documents will be deemed to be correct.

(iv) We do not accept bookings for children unaccompanied by adults, if the children are under the age of 18 on the date of outward travel.

(i) In the event that the quoted price and the price published on the Airporthoppers website price list differ, the price list will be deemed to be correct unless the quoted price forms part of a special offer.

(ii) We reserve the right to increase or decrease our prices at any time. However, we guarantee that no surcharges will be made once the written booking confirmation has been issued and payment has been made unless your booking in amended in any way or an error is found.

(iii) The Company reserve the right  to sell any product or service offered by the Company at a discounted rate as part of a special offer.  The special offer rate will not be applied to existing bookings.

(i) Due to the fact that we plan our schedules months in advance, it is sometimes necessary to make changes to the services described on our web site.  In such cases, where possible, you will be allocated products or services of a similar or superior nature. If we are not able to provide similar product or service and the only available alternative is of a lower standard, we will refund the difference in the cost.  If for reasons beyond our control we cannot provide a suitable alternative any monies paid to the Company will be refunded and the booking cancelled.

(i) We cannot be held liable to accept responsibility for death, bodily injury or illness caused on holiday unless it is proved that it is due to the negligence of our employees. This company’s liability in any action will be limited to twice the base cost of the booking (as per your Booking Confirmation form).

(iii) If in the opinion of any person in authority such as coach driver, accommodation owner, or senior Holiday  Enterprises employee a Customer appears to be unfit to travel, or because of anti-social behaviour, is/are likely to cause a disturbance to other Customers, or damage to property, we reserve the right to terminate all or part of their booking. The Company will not be liable to provide alternative arrangements or repatriation nor will we cover any costs that you may incur or make any refunds.

5. Transfers.

(i) Due to the huge variation in demand at different times transfers will be arranged using the most suitable vehicles of varying size. Some will be run directly by the Company and when required others will be run by sub contractors.

(ii) Where weather conditions and traffic restrictions allow you will be dropped off and collected from the accommodation indicated on your booking, otherwise you will be dropped off and collected from the nearest practical place to your accommodation.

(iii) Smoking is not permitted on any of the transfer vehicles.

(iv) For the comfort and safety of every one we do not allow consumption of food and drink in any of the vehicles used by Airporthoppers so please make sure everyone in your group has consumed whatever they need before boarding the vehicle.

5a. Shared Airport Transfers from Turin to Sauze

(i) "Shared transfers" from the airport work to a schedule which is based on the latest planned time that the transfer will leave the airport. It is the customers responsibility to make sure that they leave enough time for minor delays, disembarkation, immigration procedures and baggage reclaim between the scheduled arrival time of their flight and the and the departure time of the transfer. We recommend a minimum of 50 minutes.

 (iia) "Shared transfers" to the airport work to a schedule which is based on the latest planned time that the transfer will leave the resort. Where possible and unless you are notified otherwise you will be picked up from your accommodation. As we may be picking up from several locations around the resort and this will differ in every case we are unable to give you an exact pick up time.  It is your responsibility to make sure that you are in the hotel reception or designated pick up place ready to leave 15 minutes before the scheduled departure time. You will be picked up during this 15 minute slot.

(iib) Most airlines expect their customers to check-in at the airport 2 hours before the scheduled flight departure time with check in desks closing up to 40 minutes before departure. The normal transfer time to Turin is approximately 1 hour  and 15 minutes but this can be longer depending on weather and traffic/road conditions. We therefore recommend that customers book a transfer with a resort departure time at least 3hrs 15 minutes before departure.

5b. Non Scheduled Airport Transfers

(i) Non scheduled airport transfers are not the same as those some companies call "private transfers, they are transfers that do not normally fit in with our schedules. There may be customers from more than one booking sharing a non scheduled transfer if there are seats available. Where it is possible to combine customers who have booked a non-scheduled transfer with customers on a scheduled transfer the company reserve the right to do so.

(ii) "Non scheduled transfers" will meet the flight indicated in the booking confirmation 30 minutes after the flight arrival time indicated on your booking confirmation document.  You must notify us of any changes at least 7 days before your arrival date.   A transfer booking is only valid for the flight and time indicated on the booking confirmation and is not generally transferable. If we are able to change your booking to a different time or date we will do so.  An administration charge of €25 will be payable.

(iii)  If your arrival flight is delayed by more than half an hour, where possible the transfer vehicle will wait for you, however there will be a charge for this. As the costs to AirportHoppers will vary significantly depending on the individual circumstances, we will apply a flat rate charge of €10.00 per half hour per each group of up to 4 people on the same booking, (i.e.  €10 per half hour 1 - 4 people on the same booking €20 per half hour 5 - 8 people on the same booking and so on).  If the delay of your arrival involves a diverted flight and our transfer vehicle/s needing to travel from your original arrival airport to another airport there will be an additional charge of €1.00 per km for each group of 1 to 4  people on the same booking (i.e.  €1.00 per km 1 - 4 people on the same booking, €2.00 per km 5 - 8 people on the same booking and so on).

Notes on delayed or diverted flights: 

Remember that in most cases where a flight is diverted although you will only be travelling the extra distance one way the vehicle/s and drivers will be travelling the extra distance to get to the airport as well as with your party.

Unless you advise us otherwise we will assume that you wish the transfer vehicle to wait for you where possible in the event of your flight being delayed.

Notes regarding all transfers:

(i) The Company offer airport transfers on the express understanding that they cannot be held liable if a transfer is delayed or cancelled due to reasons beyond the Company's control.

(ii) If you or a member of your party are delayed at the arrival airport for any reason, such as but not restricted to immigration or customs procedures, we do not guarantee to hold the transfer vehicle for you.

(iii) The company is will not accept liability for any additional accommodation and or transport costs incurred by the customer as a result of delay or cancellation of your transfer.

(vii) You will be informed where and when you need to be for your departure transfer. It is your responsibility to make sure that you are at the pre arranged place at the correct time. If for any reason whatsoever you are not ready to depart at the arranged time our vehicles may leave without you.

(viii)  Baggage weight on our transfers is limited to 20kg per item. Drivers have express instructions not to handle heavy baggage (over 20kg per individual item).  If an item of your baggage exceeds or appears to exceed this weight you will be asked to load it on and off the transfer vehicle yourself.

(ix) The maximum length of baggage that we can guarantee to carry is 1.8m.

We will do our best to accommodate overweight and oversize baggage but for health and safety reasons drivers have express instructions not to handle heavy baggage (over 20kg per individual item).  If an item of your baggage exceeds or appears to exceed this weight you will be asked to load it on and off the transfer vehicle yourself.

(i) In order to guarantee your booking, payments must be received at the time of Booking.

(ii) Please note that travel insurance is essential and no liability will be accepted for any clients travelling without adequate travel insurance.  This should be obtained at the time of booking and should cover you for losses incurred in the event that you are forced to cancel your booking.

(iii) Upon Booking Confirmation, unless any discrepancies are brought to our attention, it will be deemed that you have accepted this Booking Contract and the Company terms and conditions on behalf of all persons included on the booking form.

(iv) All telephone quotes are all provided subject to written confirmation.

(v)  It is the party leader's responsibility to advise AirportHoppers of any change to his or her contact details including email address.  The email address provided will be used to notify you of any changes, or other important information.  Evidence of email dispatch from AirportHoppers will be regarded as evidence of email receipt.

(i) Payment must be made at the time of booking.

(i) If you cancel your booking the party leader on your booking form must advise us in writing, by post, facsimile or email immediately. Your booking will only be deemed to be cancelled when you receive email confirmation from us. Verbal cancellations will not be accepted. If you cancel you will be liable to pay the cancellation charges set out in the table below. Cancellation periods are calculated on the date of your cancellation being received by us.  We will issue you with a Cancellation Invoice, which may be used to reclaim losses from your insurance company.  The term ‘total cost’ in the table means the total cost for all persons included in the booking and shown on our Booking Confirmation.

(i) If you are prevented from travelling, you may transfer your booking to another person or group, as long as you give us at least 21 days’ notice and the arrangements remain exactly the same as the original booking. You must also agree to pay any charges we may incur or levy to make this change. For the purpose of this contract, we define ‘prevented’ to be death, accident, illness or witness summons of yourself, travelling companion or close relative.

(ii) For insurance reasons child car seats are not supplied by AirportHoppers. If one of your party need a child seat you will need to provide and install it into the vehicle yourself. In the event that one of our sub-contractors supplies a car seat, AirportHoppers accepts no responsibility or liability relating to it's use.