The sign to look out for at the airport	Click on the links below to Go directly to:
	Where to meet our driver at Turin Where to meet our driver at Chambery Delayed or diverted flights Contact our driver

A few tips based on our experience.

(i) Get all members of your party to check the expiry date on their passport, each season we have customers who have been refused travel because they have not done this. The Passport should be valid until at least the day of your return to the UK

(ii) Check the website of the airline that you are travelling with to see their baggage restrictions. These days they are merciless with their charges for both cabin and hold baggage that does not comply with the specifications that they stick to.

(iii) Because of more stringent security there are many things that you cannot put in your hand luggage make sure that all your party are aware of these as you will be asked to either dispose of or check in any restricted item. (This means going through the check in procedure again and often paying a significant fee as the item may be be classed as an extra bag)

(iv) Save this telephone number to your mobile phone as this will be your first contact point with AirpotHoppers on your day of travel. +39 349 232 0816

 At the arrival airport

Turin Airport - Italy

We now allow customers 40 minutes at Turin from the scheduled arrival time of their flight until the departure of the transfer.  This will allow time for minor delays, your plane to taxi to the stand and for you and your party to clear immigration and baggage reclaim. If all goes well it should leave a few minutes for a visit to the cash point or the toilet and perhaps to have a quick cigarette before leaving the airport if anyone should wish.

Your driver will meet you at the latest between 30 and 40 minutes after your scheduled arrival time. The designated meeting place in Turin is in the Spizzico pizza alcove. You will find this alcove by turning left as you exit the baggage reclaim, head past the Autogrill snack bar and the small shop on the left in the direction of the public toilets. You will find the alcove just after the little shop on the left. Your driver will meet you there and will have a white sign with the airporthoppers logo on it. If you are early this is also a good place to wait.

Note: At Turin it is not uncommon to be greeted by dogs, some of them look harmless but they do have an Alsatian on the team, which can look a bit menacing. Don't worry they are friendly enough they are just looking for illegal substances so should not bother you.

Journey times: The journey time from Turin to Sauze d'Oulx is between 1 hour and 1 hour 15 minutes. The Journey time to Sestriere, Claviere and Montgenèvre is about 20 minutes longer. There are no planned stops on our transfers but feel free to ask the driver if it is NECESSARY for an unscheduled comfort stop.

Chambery Airport - Savoie, France

Chambery is a much smaller airport than Turin, We now allow customers  30 minutes at from the scheduled arrival time of your flight until the departure of the transfer.  This will allow  time  for minor delays, your plane to taxi to the stand and for you and your party to clear immigration and baggage reclaim. If all goes well it should leave a few minutes for a visit to the cash point or the toilet or  perhaps have a quick cigarette before leaving the airport. The designated meeting place at Chambery is under the stairs just by the toilets which are on the right between the baggage carousel and the exit.

Journey times:  The journey time from Chambery to Sauze d'Oulx is between 2 hours and 2 hours 15 minutes. The Journey time to Sestriere, Claviere and Montgenèvre is about 20 minutes longer. There are no planned stops on our transfers but feel free to ask the driver if it is NECESSARY for an unscheduled comfort stop.

General Transfer Information

Child Seats:  Due to insurance implications relating to child seats we do not provide these. Customers are free to bring there own and secure them to the vehicle to their own satisfaction.

Seat belts: Where fitted seat belts must be worn in Italy and France.

Food and drink:  For the comfort and safety of every one we do not allow consumption of food and drink in any of the vehicles used by AirportHoppers, so please make sure everyone in your group has consumed whatever they need before boarding the vehicle.

"Shared transfers" from the airport, work to a schedule which is based on the latest planned time that the transfer will leave the airport. It is the customers responsibility to make sure that they leave enough time for minor delays, disembarkation, immigration procedures and baggage reclaim between the scheduled arrival time of their flight and the and the departure time of the transfer. We recommend that when booking your transfers you allow a minimum of 50 minutes.

"Non-scheduled transfers" will meet the flight indicated in the booking confirmation 30 minutes after the flight arrival time indicated on your booking confirmation document. You must notify us of any changes at least 7 days before your arrival date.   A transfer booking is only valid for the flight and time indicated on the booking confirmation and is not generally transferable. If we are able to change your booking to a different time or date we will do so.  An administration charge of €25 will be payable.

Notes on delayed or diverted flights: 

Delays:   If your flight is delayed please send a text message to +39 349 232 0816 (It is a good idea to save the above number into your mobile telephone), stating the name on your booking, the scheduled arrival time of your flight and the new projected arrival time. You should then text again confirming the new arrival time as you are boarding the plane. We will do our best to be accommodate these changes but charges may apply. Please see our terms and conditions for details.

Scheduled Transfers:  If your arrival flight is delayed to such a degree that you miss the transfer you have booked we will if possible put you onto the next available scheduled transfer. If there are no seats available we will work with you to find the best alternative but any additional costs incurred by AirportHoppers will be passed on.  

Non-Scheduled Transfers:  If your arrival flight is delayed by more than half an hour, where possible the transfer vehicle will wait for you, however there will be a charge for this. As the costs to AirportHoppers will vary significantly depending on the individual circumstances, we will apply a flat rate charge of €10.00 per half hour for each group of up to 4 people on the same booking, (i.e.  €10 per half hour 1 - 4 people on the same booking €20 per half hour 5 - 8 people on the same booking and so on).  If the delay of your arrival involves a diverted flight and our transfer vehicle/s needing to travel from your original arrival airport to another airport, there will be an additional charge of €1.00 per km for each group of 1 to 4  people on the same booking (i.e.  €1.00 per km 1 - 4 people on the same booking, €2.00 per km 5 - 8 people on the same booking and so on).

Remember that in most cases where a flight is diverted although you will only be travelling the extra distance one way the vehicle/s and drivers will be travelling the extra distance to get to the airport as well as with your party.

Unless you advise us otherwise we will assume that you wish the transfer vehicle to wait for you where possible in the event of your flight being delayed.

Notes regarding all transfers:

(i) AirportHoppers offer airport transfers on the express understanding that they cannot be held liable if a transfer is delayed or cancelled due to reasons beyond the Company's control.

(ii) If you or a member of your party are delayed at the arrival airport for any reason such as but not restricted to immigration or customs procedures, we do not guarantee to hold the transfer vehicle for you.

(iii) AirportHoppers will not accept liability for any additional accommodation and or transport costs incurred by the customer as a result of delay or cancellation of your transfer.

(vii) You will be informed where and when you need to be for your departure transfer. It is your responsibility to make sure that you are at the pre-arranged place at the correct time. If for any reason whatsoever you are not ready to depart at the arranged time our vehicles may leave without you.

(viii) Baggage weight on our transfers is limited to 20kg per item. See note * below

(ix) The maximum length of baggage that we can guarantee to carry is 1.8m.

 * We will do our best to accommodate overweight and oversize baggage but for health and safety reasons drivers have express instructions not to handle heavy baggage (over 20kg per individual item).  If an item of your baggage exceeds or appears to exceed this weight you will be asked to load it on and off the transfer vehicle yourself.

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